Business Operations Consultant (Staffing, Demand & Capacity)
Company: MassMutual
Location: Springfield
Posted on: October 8, 2024
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Job Description:
The MassMutual Business Intelligence, Reporting and Analytics
team is seeking a Business Operations Consultant with a focus on
staffing models and demand/capacity planning to support our ongoing
transformation. This individual will create, evaluate, and monitor
staffing models across Life and DI operations. By leveraging key
business drivers impacting efficiency, effectiveness and unit cost,
this role will support leadership monthly reviews and the
associated discussions impacting staffing and demand/capacity
planning. In addition, this individual may participate in broader
initiatives, strategic projects, requests for data and needs aimed
at transforming the operations landscape. This incumbent will be a
critical member of the Business Intelligence, Reporting and
Analytics team which continues to have growing responsibilities to
support MassMutual.
The Business Intelligence, Reporting and Analytics team, as a part
of the larger Operations organization, supports our business
partners by providing insights through a combination of data
visualization and business analytics. We are a nimble team of
professionals embedded in the organization, supporting real time
needs and operational non-standard reporting, in order to drive
improvement. We help customers understand their data and make data
driven decisions by utilizing technology to blend data into
digestible pieces - providing leaders everything they need to make
tactical and actionable business decisions.
Forecast and monitor key business drivers impacting staffing such
as productivity, attrition, efficiency, and unit cost.
Create and maintain detailed demand and capacity models providing
insights both short- and long-term needs.
Work with Finance in updating FTE requirements for the budget
monthly to ensure alignment across business units.--
Support monthly business review meeting (BRM) with senior
leadership to analyze trends and identify opportunities.
Establish new ways of monitoring success, which may include KPI
creation.
Drives continuous improvement and efficiencies beyond own scope of
responsibility such as the account manager expansion and the design
of our future platforms.
Sought as a key resource for resolution of unique or complex
business problems.
Drive process improvements and highlight strategic gaps and
risks.
Serve as a conduit of knowledge between functional and technical
teams as well as within the Business Intelligence, Reporting and
Analytics team.
Key stakeholder in ongoing Senior Leadership Team meeting cadence,
prioritization, and reviews.
5+ years Insurance operations /Finance Services experience
- Bachelors Degree or 5+ years of workforce management
experience
Strong understanding of data, data projects, reporting/analytics
organizations, and applicable support methodology.
Independently and with management on high visible,
divisional/cross-divisional complex projects
Strong interpersonal communication, conflict management,
coordination, and planning skills with cross-functional teams.
Ability to apply judgment to balance process compliance with
achievement of business objectives.
Insurance operations/Financial Services experience strongly
preferred.
Must be a self-starter with the ability to succeed with minimal
supervision.
Networking opportunities including access to Asian,
Hispanic/Latinx, African American, women, LGBTQIA+, veteran and
disability-focused Business Resource Groups
Access to learning content on Degreed and other informational
platforms
#MassMutual is an Equal Employment Opportunity employer
Minority/Female/Sexual Orientation/Gender Identity/Individual with
Disability/Protected Veteran. Note: Veterans are welcome to apply,
regardless of their discharge status.
If you need an accommodation to complete the application process,
please contact us and share the specifics of the assistance you
need.
Keywords: MassMutual, Malden , Business Operations Consultant (Staffing, Demand & Capacity), Human Resources , Springfield, Massachusetts
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