Lead Control Agent

Company: Swissport International AG
Location: Boston
Posted on: November 13, 2024

Job Description:

OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.Job SummaryLoad Control Agent performs centralized Load Control to ensure 24/7 coverage for all hubs and outstation flights. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.Your activities

• Supervise/control staff assignments including reporting, absences, overtime and compensation.
• Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customer agreements and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensure the delivery of training to the required standard.
• Ensure compliance with all Swissport corporate safety and security procedures in order to meet/exceed regulatory standards and deliver the desired customer service experience.
• Ensure load control accuracy, practicality and procedural compliance so that output is of a high standard with regard to safety and quality.
• Ensure all aircraft is operated within their operational limits with regard to weight and balance.
• Maintain operational efficiency achieved through optimum fuel uplift and trim.
• Contribute to OTP (On Time Performance) for all load control related issues.
• Interact with other departments and outside agencies including Ramp Operations, Cargo and Operations Control Center to ensure effective communication in order to complete Load Control tasks safely, accurately and punctually.
• Participate in training within airline and/or related agency in various areas of Ground Operations.Your profile
  • High School Diploma or GED.
  • At least 2 years of experience in the airline industry.
  • Valid driver's license.
  • Licensed Load Control Certification required.
  • Excellent math skills.
  • Good communication skills.
  • Must be able to work flexible hours.At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Join Swissport today and be part of a team that connects the world of aviation!
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Keywords: Swissport International AG, Malden , Lead Control Agent, Sales , Boston, Massachusetts